VA services

• Medical and Dental Reception

Answer incoming phone calls (via VoIP/virtual phone systems like Google Voice or RingCentral)

Scheduling visits

Data Entry on EMR

Manage contact forms and patients intake processes

Redirect inquiries to the appropriate team member

• Medical Billing Support

•    Verify patient insurance eligibility and coverage (using payer portals or calls) 
   •    Post payments (EOBs, ERAs) to patient accounts in billing software
   •    Generate and send patient statements and invoices
   •    Follow up on outstanding balances and unpaid claims
   •    Process prior authorizations or referrals when required
   •    Coordinate with medical coders t
   •    Maintain billing records and reconcile with EMR data
   •    Communicate with insurance companies regarding disputes or clarifications

• Medical  and Dental Admin Assistant

Send and collect digital intake forms, insurance cards, and IDs
   •    Enter and update patient data in EMR/EHR systems (e.g., Practice Fusion, Dentrix, OpenDental, DrChrono)
   •    Upload signed consent forms and documents into patient charts
   •    Monitor and maintain the accuracy of health records

• Admin and Client Services

Office Admin and Client Support VA

Responding to Client inquiries (email,

chat, phone)

Account Services

Issue Resolution

Scheduling & Calendar Management

Data entry, Recordkeeping & CRM

updates

File Management

Support to Teams or Executives

• Medical and Dental  Transcriptionist

 Listen to voice recordings from healthcare providers (medical or dental)   •    Accurately transcribe dictated notes into written reports or templates   •    Ensure correct use of medical and dental terminology, abbreviations, and spelling   •    Format documents according to provider or clinic preferences (SOAP notes, chart notes, consults, op reports, etc.)   •    Enter completed transcriptions into EMR/EHR systems    •    Ensure documents are assigned to the correct patient profile/chart

• E commerce VA

• Product Listing & Inventory Updates

• Order Processing  & Fulfillment

Support

• Customer Service - Email, Chat &
  Social Media

• Sales & Marketing Support

• CRM & data entry

• Sales Reporting

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